Notification Templates and Placeholders

The Notifications section on the Settings tab contains notification templates of various types. All templates are designed to be adaptable to different languages. You can use standard templates or construct your custom notifications using designated placeholders.

Notification Types and Sample Templates

• Personal invitation: An invitation sent to individual visitors. It typically contains personal access data, such as a PIN or QR code. See available placeholders here.

• Outlook plugin template (Deprecated): A template intended for generating and sending calendar invitations through the friendlyway Outlook plugin, which is no longer supported. It is recommended to use the friendlyway Outlook Add-In instead.

• Visit cancellation (Visitor): This notification is sent to all visitors in a scheduled visit when the visit is canceled. It may contain personal data. See available placeholders here.

• Visit cancellation (Organizer): This notification is sent to organizers of a canceled visit. See available placeholders here.

• Group invitation: An invitation sent to one or more visitors within a group (referred to as group leaders). It contains personal access data, such as a PIN or QR code, for all visitors in the group. See available placeholders here.

• Online pre-registration: This confirmation is sent to individual visitors who have successfully pre-registered online. It may contain personal data. See available placeholders here.

• Visitor registration onsite (Organizer): This confirmation is sent to visit organizers (and deputy organizers, if available) upon a visitor's successful registration onsite. It can be sent as an email or chat message in Microsoft Teams. See available placeholders here.
• Visitor registration onsite (Visitor): A visitor receives this confirmation when they successfully register at the location of their visit. See available placeholders here.
• Additional notifications: This section is currently in development. It is intended for configuring and sending other notifications for specific custom purposes.

You can customize any template using the built-in editor based on your preferences. Utilize placeholders to enable the system to dynamically replace values based on visit and visitor data.