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Customer Support
  • friendlyway Help Center
  • About the Platform
    • Welcome
    • What Is friendlyway Cloud Platform?
    • The Platform Web Application
    • Get Started in Five Steps
  • Platform Release Notes
    • Version 5.43 & Version 5.44 – May 2025
    • Version 5.41 & Version 5.42 – March 2025
    • Version 5.40 – January 2025
    • Version 5.39 – November 2024
    • Version 5.37 & Version 5.38 – October 2024
    • Version 5.36 – September 2024
    • Version 5.35 – August 2024
  • Digital signage
    • Intro to friendlyway Digital Signage
    • Content Creation
      • Creating a ScreenFlow
      • Building a Playlist
      • Composing a ShowBoard
      • Content Editing Tips
    • Map Editing for Wayfinding
    • Content Publishing
    • Content Delivery to Devices
      • Creating a Schedule
      • Publishing a Schedule
      • Assigning and Playing Priority Content
      • Checking Content Delivery
  • Visitor Management
    • Intro to friendlyway Visitor Management
    • Creating a Visit and Adding Visitors
      • Creating Hosts
      • Creating Locations
      • Creating Visitors
      • Uploading Visitors from File
    • Registration and Check-In Process
      • 1. Sending Invitations
      • 2. Online Registration
      • 3. Document Scanning
      • 4. Visitor Approval
      • 5a. Check-In at a Kiosk
      • 5b. Manual Check-In on the Platform
      • 6. Badge Printing
      • 7a. Checkout at a Kiosk
      • 7b. Checkout on the Platform
    • Report Generation
    • Settings
      • Notification Templates and Placeholders
        • Personal Invitation Placeholders
        • Group Invitation Placeholders
        • Visit Cancellation Notification Placeholders
        • Online Pre-registration Confirmation Placeholders
        • Visitor Registration Onsite (Organizer) Notification Placeholders
        • Visitor Registration Onsite (Visitor) Notification Placeholders
      • Badge Templates and Placeholders
      • Integration Settings
        • Teams Calls and Chat Notifications
        • friendlyway Outlook Add-In
    • Definitions
  • DEVICE MANAGEMENT
    • Intro to Device Management
    • Player Installation
    • Device Registration and Activation
      • Registering a Device
      • Activating a Device
      • Checking Connected Devices
    • Player Configuration
    • Device Grouping
    • Device Details
      • Periphery: Connecting a DYMO Printer
  • User Management
    • Setting Up Your Account
    • Managing User Settings
  • FAQ
    • Frequently Asked Questions
  • SUPPORT
    • Customer Support and Feedback
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  1. About the Platform

Welcome

Dear Customer,

Thank you for choosing friendlyway, and congratulations on beginning your journey with our software suite of digital signage and self-service solutions. We welcome you aboard and invite you to explore the world of digital communication and interaction at the points of service and work.

This guide is designed to help you quickly start with our cloud-native Platform. Whether managing visitor access, setting up self-service kiosks, or deploying digital signage for wayfinding and communication, this resource provides comprehensive instructions, best practices, and troubleshooting tips.

Our mission is to empower you to curate unparalleled experiences for your customers, visitors, employees, or the general public. As you embark on this journey with us, we hope you will not just use the Platform but truly enjoy its capabilities.

Let's get started!

Your friendlyway team

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Last updated 5 months ago

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