Device Notifications

How to set up email notifications about your device status and customize their subject lines.

Creating a Device Notification

Email notifications are configured on the platform under Devices → Settings tab.

1. In the Notifications section, click Create to add a new template and assign it a name.

2. Use the dropdown menus to select the desired types (Error, Information, Warning) and categories (Devices, Player, Licensing).

3. Based on the selected types and categories, choose the triggers on which you want to be notified (e.g., when the card dispenser is running low, a paper jam occurs, etc.).

4. In the Groups and Devices fields, select the specific endpoints you want to monitor.

5. For the sending method, you can choose between:

   • Email – a separate email is sent for each event

   • Email Report – a summary report is generated and sent according to a schedule defined by a Cron expression

6. In the Recipients field, select one or more users who should receive the notifications.

7. Finally, save the template to complete the setup.

You can create multiple email notification rules depending on the devices being monitored (e.g., by location) or the type of issue (e.g., software or hardware).

Modifying Notification Subjects

In the Email Subjects section, you can customize the notification subject lines per trigger and in either of your available languages.

Using placeholders, such as {DeviceName} and {CurrentStatus}, helps you get a quick overview of issues without opening each notification email.