Frequently Asked Questions

Why can't I see my content played on the device?

Here are a few reasons to consider:

1. Check your devices: Read Checking Content Delivery.

2. Check publication status: Ensure that you have successfully published both the content and the schedule.

3. Verify Internet connectivity: Confirm that the device has an active and stable Internet connection to fetch and display the content.

4. Check synchronization: Verify if the friendlyway Player is synchronized with the latest updates.

By reviewing these points, you can troubleshoot and identify potential reasons for not seeing your content on the device.

I forgot my password. What should I do?

If you forget your password for the Platform, follow these steps to restore it:

1. On the login page, click on the "Forgot password?" link.

1. Enter the email address associated with your account and click on the "Send reset" button.

1. You will receive an email containing a reset link. Follow that link to proceed to the page for resetting your password.

1. On that page, provide a new password that meets the specified requirements.

1. Receive a success message.