Version 5.47 & 5.48 – August 2025
Stay informed about the latest platform enhancements and new features.
Workflow View Redesign
The workflow setup experience has been fully redesigned for better clarity and usability. Easily manage multiple custom workflows for different visitor types and navigate between workflow screens with a streamlined new interface.
Workflow list and actions
The left-side panel displays your workflow list, which is collapsible and expandable via the bottom arrows (Hide <, > Show menu).
Click + Add at the top of the panel to create a new workflow.
Use the three-dot action menu for any workflow on the panel to:
Rename the workflow
Copy it (create a new workflow with the same settings)
Delete the workflow
The default workflow at the top of the list cannot be deleted.
Workflow diagram enhancements
The visual workflow tree now features compact cards for smoother navigation between screens.
Visitor Call Transfer (Reception or Deputy Organizer)
Ensure no visitor is left waiting after check-in. If they make a kiosk-based call to a visit organizer who declines the call or doesn’t respond within a set time frame, the system can now automatically call a deputy.
Alternatively, you can set up direct calls to reception, skipping the visit organizer or host altogether.
How to set it up:
In the Check-in module, go to the Workflow tab.
Select a workflow and click on the Check-in Result screen in the diagram.
In the Auto Call section on the right panel, enable the call toggle (if turned off).
Choose call type: Automatic or Optional.
Select call recipient:
Organizer (additionally tick “Automatically call deputy if organizer is unavailable” and set the timeout, default: 15 sec)
Selected host (choose from the dropdown)
Reception (select from configured receptions — you can create several receptions with different contact details on the Reception tab)
Click Save in the top-right corner.
Notifications Settings – Restructured for Clarity
The Notifications section is now cleaner and easier to navigate with separate subsections and tabs for quick access.
Configuration steps:
In the Check-in module, go to the Settings tab.
Select Notifications from the left menu to expand the list of subsections.
Use the Templates subsection to customize messages for each notification type, now split between tabs by the target recipient:
Visitor: Invitations, cancellations, online and onsite registration confirmations sent to the visitor
Organizer: Visit cancellations and notifications of visitor registration onsite sent to the visit organizer (and deputy organizer, if available)
Other: Deprecated Outlook plugin and custom alerts
Use the Settings subsection to manage general notification settings, including automatic invitation timing, group invitation control, and email copy and failure notification recipients.
Emergency Content Triggered by Alarm
Emergency communication just got smarter. Now, when your fire alarm is triggered, emergency content can automatically play on selected kiosks.
How it works:
A Shelly relay in the device’s periphery detects a voltage change on a third-party relay and triggers the emergency content on that device, pre-downloaded for faster response.
Tag your content in the Schedule module, as described below, to define which content plays for each emergency type.
How to configure:
Go to Schedule > Emergency Content (previously “Priority Content”)
Create/edit content with:
Title and target device group
Option: Allow content to be closed from the kiosk (see below)
Emergency activation tags (e.g., fire, lockdown)
Click Next, select the relevant content piece, and click Save.
Stopping emergency content:
Once triggered by an alarm, the emergency content doesn't stop automatically. You can manually close it:
From the Platform: Click the Stop button under Schedule > Emergency Content.
On the kiosk: If the emergency content is marked with "Allow closing content on kiosk", use the on-screen Close button (X). Content restarts only from the Platform.
Room Categories and Rich Descriptions
Make navigation easier for end users and map editing more efficient for you. Create categories (with two sub-levels) to logically group rooms, such as by department, and enrich them with detailed descriptions of the rooms.
Creating categories:
Open or create a map in the WayFinding module.
Go to the Categories tab and click Create.
Add:
Name (default language)
Option: tick “Use as quick filter” to display that category as a button on the map, along with the general Categories button
Icon (from the default icon list or uploaded into your media gallery)
Click Save.
Tips:
Use sub-categories for complex structures. Select “Create sub-category” in the three-dot action menu for the top-level or second-level category.
Use drag-and-drop to reorder and nest categories. It determines the order in which the categories are listed on the map.
Assigning categories and adding room descriptions:
Open or create a map in the WayFinding module.
In map details, click Open in Builder in the top-right corner to enter the map editor.
Select or create a Room POI (point of interest). These options are not available for other POI types, such as Terminals, WCs, or Exits.
In POI Settings, choose one or more categories from the Category dropdown.
Use the rich-text editor to add a formatted description under Detailed information. This text is displayed under “More Info” when the room is selected on the map (the button is hidden if no description is available).
Click Save.
Global and Group-Level Variable Management
Device variables provide additional information to define the behavior of Platform modules on certain devices (e.g., identifying the kiosk’s location for WayFinding or controlling access by visit type for the Check-in module). They are also used for applying API URLs and keys.
Simplify your setup with variables that can now be defined at the global, group, or individual device level.
Variable inheritance:
Device > Device Group > Global
(Lower levels override higher ones automatically.)
Where to find:
Global variables (apply to all devices):
Go to the Devices module > Settings tab
Navigate to the Global Variables section
Group variables (apply to one group of devices):
Go to the Devices module > Groups tab
Select a group to open the Details page
Go to the Variables tab
Device-level variables:
Go to Devices > Devices or Devices > Dashboard
Select a device to open the Details page
Go to the Variables tab
For more detailed setup guidance or support, contact your friendlyway representative.
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