Troubleshooting the Add-In

If the Add-In Does Not Appear:

Check Deployment Status

• Go back to the Microsoft 365 Admin Center.

• Verify the deployment status under Settings > Integrated apps.

• Make sure the add-in status is listed as Deployed.

Refresh or Restart Outlook

• Web Version: Refresh your browser and try signing out and back in.

• Desktop Version: Close Outlook and relaunch it. If the add-in still does not appear, reboot your computer.

Update Outlook

• Ensure that your Outlook client is up to date. Check for updates and install them if necessary.

Contact IT Support

• If the add-in still does not appear after performing the steps above, contact your IT department for further assistance. Provide them with the deployment details and any error messages you have encountered.

Additional Resources

• Deployment Management Learn how to centrally deploy and manage Outlook add-ins across your organization: Manage deployment of Office Add-ins in the Microsoft 365 Admin Center