Versions 5.53 & 5.54 – January 2026
What’s new across Visitor Management, Digital Signage, Parking Management, and Video Consultancy.
Highlights
Parking booking for visitors: Auto-assign parking as part of the check-in flow, ready for barrier entry.
Visitor notifications per location: Location-specific email templates for consistent multi-site comms.
Visit duration for unplanned visitors: Require walk-ins to select stay length for better control and visibility.
YouTube-like video controls: Touch-enabled rewind/pause/replay controls for video content.
Video Consultancy upgrades: Capture feedback with ratings + store recordings for review and coaching.
New integrations: Tattile & Dahua cameras for license plates (ANPR); Lancom for Wi-Fi vouchers.
Visitor parking booking (Visitor Management ↔ Parking)
Following the launch of the Parking module, we’ve now connected it directly to the Check-in module. Hence, parking allocation becomes part of the visitor journey, rather than a separate manual process.
Why it matters
Less friction at arrival: visitors don’t “hunt for a spot,” and reception doesn’t need to coordinate parking on the fly.
Better capacity control: automatically assign spaces by type (visitor, VIP, contractor, etc.).
More secure gated entry: enable automated barrier opening based on license plates (ANPR).
What’s new
Parking bookings can be created automatically when a visit is created.
Visitor/visit changes are synchronized, including updates to license plates, changes in visit times, or cancellations.
License plates are now a standard field in Visitor Details, including visitor mapping. Each visitor can store up to 7 plates, supporting rentals, pool cars, and multi-vehicle visitors.
Gated parking lots with barrier automation (ANPR)
For gated areas, the workflow can include automatic barrier opening:
Pre-registered visitors: barrier opens once an ANPR camera reads a matching plate.
Walk-ins at the barrier: visitors can self-register at a kiosk and enter their plate; after validation, the barrier opens automatically.
This release includes a Tattile ANPR integration.
How to set up Parking ↔ Check-in integration
Note: this option appears only if the company has a Parking management license.
In Check-in → Settings → Integrations, toggle Parking integration ON.
Choose a parking space type from the list (synced from the Parking module).
Optional: enable “Check in visitor upon parking entry automatically” if it matches your arrival process.
Click Save.
Important: If you use custom visit types, additionally configure parking per visit type:
Check-in → Settings → Visit types → (select visit type)
Enable “Create parking booking automatically” and set the details.
How it works (once enabled)
For each invited visitor, the system automatically creates a booking and assigns a random available space of the configured type.
Updates to visits/visitors sync automatically (plate updates, cancellations, rebooking when times change, and conflict handling if capacity isn’t available).
Location-based visitor notifications (multi-site ready)
Multi-site organizations can now tailor visitor emails and notifications by location, so each office/site can send the right arrival instructions, safety rules, or access information.
Why it matters
Reduces late arrivals and confusion (“Which entrance do I use?”).
Improves compliance by delivering site-specific safety and security guidance.
Supports consistent branding with flexible local content.
How to set it up
Note: the location condition appears only if Locations are enabled.
Create/manage locations in Check-in → Settings → Locations.
Go to Check-in → Settings → Notifications → Templates → Visitor tab.
Choose a notification type:
Personal invitation
Group invitation
Online pre-registration
Visit cancellation
Not-checked-out visitor
Select an existing template or create a new one.
In Conditions, select one or multiple locations.
Edit/upload the template and click Save.
Once configured, the template list will clearly show the location condition, making it easy to manage at scale.
Visit duration capture for unplanned (walk-in) visitors
For visitors without a PIN/QR (unplanned visitors), self-registration can now require them to select their planned visit duration (hours/days), up to 7 days in 1-hour steps.
Why it matters
Improves real-time visibility into who is expected to be still on-site.
Supports security and compliance by defining an expected departure time.
Helps reception and hosts monitor visitor flow more effectively.
How to set it up
Go to Check-in → Workflow and select the Self-Registration screen.
Expand the relevant visit type on the settings panel.
Under Standard fields, enable Visit duration.
Click Save.
YouTube-like video controls on touchscreens
The Video widget now supports familiar playback controls — rewind, fast-forward, pause/play, replay, plus a timeline slider. This gives end users control without needing additional UI screens.
How to enable
Go to Content → ScreenFlows and open/create a ScreenFlow.
Add/select a Video component (
).In the settings panel, select Enable video controls.
How it works on a touchscreen
Controls appear when the end user taps inside the video area.
They remain visible for 5 seconds, then auto-hide if there’s no interaction.
When the user stops the video, a shadow overlay appears while the controls stay visible.
Video Consultancy upgrades: better messaging, measurable quality, and Teams recording storage
Video Consultancy helps you scale expert support and customer service across reception desks, service counters, and distributed sites.
This update strengthens the experience in three ways:
1) Customizable pre-answer call text
When using calls to reception, you can now show custom text before the call is answered (instead of displaying the receptionist’s name immediately). After answering, the receptionist's name continues to display as before.
Use cases:
“Please wait, connecting you to Reception…”
“For safety: have your ID ready.”
“Estimated wait time: …” (where applicable)
Setup:
Go to Content → ScreenFlows and open/create a ScreenFlow.
Add/select a Call plugin (
).In the settings panel, select Call to: Reception.
Enable Show text before call is answered.
Enter text (formatting supported).
Optional: multilingual support + AI translation.
2) On-kiosk call rating (post-call feedback)
A new Rating component lets visitors rate the service right after the call.
Why it matters:
Creates a simple service quality KPI for reception and support desks.
Helps identify peak-time issues and training needs.
Note: visible only with a Call license.
Setup:
Go to Content → ScreenFlows and open/create a ScreenFlow.
Add a Rating plugin (
) by dragging it to the workspace area.In the settings panel, customize star count (1–10), size, colors, borders, and shadow.
Choose an action after rating (e.g., navigate to “Thank you” screen).
Submitted ratings are stored in Call logs (see below).
3) Microsoft Teams call recording storage
You can now enable automatic recording for Teams calls created in ScreenFlows (and in the Check-in workflow Call screen). Recordings support:
Audio-only (MP3, default)
Video + audio (MP4, for video calls)
Notes:
Requires specific permissions and an additional license.
Recording is currently available only for Teams (not MicroSIP/WebRTC calls).
The kiosk displays an “(Audio) recording in progress” banner.
Setup (ScreenFlows):
Go to Content → ScreenFlows and open/create a ScreenFlow.
Add/select a Call plugin (
).In the settings panel, choose Communication application: Teams.
Enable Automatic recording.
For video calls, choose Recording mode (Video and audio/Audio only).
Setup (Visitor workflow):
Check-in → Workflow → Call screen
Apply the same call settings and save.
Call logs and operational analytics
Users with permission can review Account → Logs → Call logs to:
Analyze call volumes and performance
View submitted ratings
Access recording links (where available)
Admin note: For accurate display names of Teams call responders, configure Microsoft 365 name resolution:
Account → Settings → Integrations → M365 name resolution (select credential)
Client tip: If you already use kiosks for check-in, pairing them with Video Consultancy, including ratings and logs, is an easy way to extend the kiosk into a measurable, scalable service point — without increasing front-desk staffing.
New integrations
Tattile (ANPR)
Use Tattile cameras for automatic number plate recognition and barrier control.
Setup: Devices → Device details → Periphery tab → Add
Periphery Type: License Plate Recognition
Manufacturer/Model: Tattile / Generic
Dahua (ANPR)
Dahua cameras can read plates to grant time-limited access after driver registration in a visitor flow.
Setup: Check-in → Workflow → Check-in Result screen → Vehicle Access Control toggle
Access Provider: Dahua
LANCOM Systems (Wi-Fi vouchers)
Generate Wi-Fi vouchers automatically upon visitor check-in via LANCOM.
Setup: Check-in → Workflow → Check-in Result screen → Wi-Fi voucher generation toggle
Voucher provider: Lancom
Other improvements and resolved issues
Visitor Management
Visitor search from dashboard: Search by PIN/QR/RFID/barcode/external ID directly from the Check-in Dashboard (
button at the top), then open the results in a new tab for quick check-in/out and manual actions.Selected filter highlighting: Active filter count is now clearly displayed above tables (blue). Clicking it reveals the “Clear filters” button for a one-click reset.
Blocked visitor message in self-registration: Blocked visitors (or visitors from blocked companies) now see a dedicated error screen, optionally with LED blinking. Error text is configurable on the Self-Registration screen.
Visit creator as organizer: In standard visit forms, the Organizer field is now prefilled with the visit creator when a host with a matching email address exists.
Host phone number after check-in: Added
OrganizerPhoneplaceholder for Check-in Result screen text (pulled from Host details).Permanent login to Outlook Add-In with SSO: SSO sessions now remain active for multiple days of inactivity (aligned with the “Stay logged in” checkbox behavior).
Parking Management
Require license plates to book (optional): Admins can enforce plate entry before booking: Parking → Settings → Rules → Require license plates to book (off by default).
Digital Signage
Clip content to canvas boundaries: A new “Clip content” toggle in the ScreenFlow editor (at the top) hides elements outside the canvas so the editor view matches real playback.
Wayfinding
Current location icon + translations + Publish button: Updated “You are here” icon, support for custom translations, and a dedicated “Publish” button in the map builder.
Device Management
Bulk deletion of peripherals: Select and delete multiple peripherals at once: Devices → open Device details → Periphery tab → select checkboxes → click Delete.
Integrations
Clearer credential naming + permission types:
“MS Graph API” renamed to “Microsoft 365” (Account → Settings → Credentials → create/edit form)
Permission types for Microsoft 365: Delegated or Application (with “Use own app”)
“Connect” action renamed to “Grant consent”.
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