Visit Notifications

Explore notification types, sample templates, and placeholders.

The Notifications section on the Settings tab contains:

• notification templates of various types organized on sub-tabs by the intended recipient (visitor/organizer)

• notification-related settings

All templates are designed to be language-specific. You can use standard templates or construct your custom notifications using designated placeholders.

Personal invitation

Sent to individual visitors, it typically contains personal access data, such as a PIN or QR code.

See placeholders here

Group invitation

Sent to one or more visitors within a group (referred to as group leaders), it contains personal access data, such as a PIN or QR code, for all group members.

See placeholders here

Online pre-registration confirmation

Sent to individual visitors who have successfully pre-registered online, it may contain personal data.

See placeholders here

On-site registration notification (Visitor/Organizer)

A visitor receives a confirmation when they successfully register at the location of their visit. Visit organizers (and deputy organizers, if available) receive a notification via email or Microsoft Teams chat.

See placeholders here

Visit cancellation (Visitor/Organizer)

This notification is sent to all visitors assigned to a scheduled visit or to the visit organizer when the visit is canceled. It may contain personal data.

See placeholders here

Not-checked-out notification (Visitor/Organizer)

Email reminder for visitors who forgot to check out. Email or MS Teams notification for the host when a visitor forgets to check out. Sending is configured in Notification settings.

See placeholders here

Not-checked-in notification (Visitor/Organizer)

Email to notify visitors who did not check in on time. Email or MS Teams notification for the host when a visitor does not check in on time. Sending is configured in Notification settings.

See placeholders here

Other

Outlook plugin template (Deprecated)

A template intended for generating and sending calendar invitations through the friendlyway Outlook plugin, which is no longer supported. It is recommended to use the friendlyway Outlook Add-In instead.

Additional notifications

This section is intended for configuring and sending other notifications for specific custom purposes, such as emailing evacuation lists.

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You can customize any template using the built-in editor based on your preferences. Utilize placeholders to enable the system to replace values dynamically based on visit and visitor data.