Visit Notifications

Explore notification types, sample templates, and placeholders.

The Notifications section on the Settings tab contains:

• notification templates of various types organized on sub-tabs by the intended recipient (visitor/organizer)

• notification-related settings

All templates are designed to be adaptable to different languages. You can use standard templates or construct your custom notifications using designated placeholders.

Personal invitation

Sent to individual visitors, it typically contains personal access data, such as a PIN or QR code.

See placeholders here

Group invitation

Sent to one or more visitors within a group (referred to as group leaders), it contains personal access data, such as a PIN or QR code, for all visitors included in the group.

See placeholders here

Online pre-registration confirmation

Sent to individual visitors who have successfully pre-registered online, it may contain personal data.

See placeholders here

On-site registration notification (Visitor/Organizer)

A visitor receives a confirmation when they successfully register at the location of their visit. Visit organizers (and deputy organizers, if available) receive a notification by email or chat message in Microsoft Teams.

See placeholders here

Visit cancellation (Visitor/Organizer)

This notification is sent to all visitors assigned to a scheduled visit or its organizer when the visit is canceled. It may contain personal data.

See placeholders here

Not-checked-out notification (Visitor/Organizer)

Email reminder for visitors who forgot to check out. Email or MS Teams notification for the host when a visitor forgets to check out. Sending is configured in Notification settings.

See placeholders here

Other

Outlook plugin template (Deprecated)

A template intended for generating and sending calendar invitations through the friendlyway Outlook plugin, which is no longer supported. It is recommended to use the friendlyway Outlook Add-In instead.

Additional notifications

This section is intended for configuring and sending other notifications for specific custom purposes, such as emailing evacuation lists.

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You can customize any template using the built-in editor based on your preferences. Utilize placeholders to enable the system to replace values dynamically based on visit and visitor data.